• How can I place an order?
    To place an order, browse our toy collection and select the items you wish to purchase. Add them to your shopping cart and proceed to checkout. Follow the prompts to provide shipping information and payment details to complete your order.
  • What payment methods do you accept?
    We accept various payment methods, including credit/debit cards, PayPal, and online banking. The available options will be displayed during the checkout process.
  • How long does it take to process and ship an order?
    We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Shipping times may vary depending on the destination and the shipping method chosen during checkout. Generally, domestic orders arrive within 3-7 business days. However, please note that unexpected delays can occur due to customs or other factors beyond our control.
  • Can I track my order?
    Yes, once your order is shipped, we will provide you with a tracking number via whatsapp and an email. You can use this tracking number to monitor the progress of your package and estimated delivery date.
  • What is your return/exchange policy?
    We have a flexible return/exchange policy. If you receive a damaged or defective item, please contact our customer service within a specified period (usually 7 days) from the delivery date. We will assist you in returning the item and provide a refund or exchange based on our return policy guidelines.
  • Are there any warranty options for the toys?
    Some toys may come with a manufacturer's warranty. Details about warranties, if applicable, will be mentioned on the product page. For specific warranty inquiries, please reach out to our customer service team.
  • Can I cancel or modify my order after it has been placed?
    If you wish to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request. However, please note that if the order has already been processed or shipped, cancellation and modification may not be possible.
  • Are the products on your website safe for children?
    We prioritize the safety of children and ensure that the products we offer meet applicable safety standards and regulations. We source toys from reputable manufacturers and brands. However, it is essential to supervise children during playtime and consider the age appropriateness of each toy.
  • Are the toys suitable for a specific age range?
    Yes, we provide age recommendations for each toy based on safety guidelines and the manufacturer's specifications. We recommend reviewing these recommendations before making a purchase to ensure the toy is suitable for the intended recipient's age.
  • Are the prices on your website inclusive of taxes?
    Prices displayed on our website may or may not include taxes, depending on your location and applicable tax regulations. During the checkout process, the final price, including any applicable taxes, will be clearly indicated.
  • How can I contact customer support?
    You can reach our customer support team by via WHATSAPP (+91-98716-97443) or EMAIL (care@keenbey.com), or through the contact form on our website. We strive to respond to inquiries promptly and provide assistance with any questions or concerns you may have.
Unable to find satisfactory answers?
Drop us a line

If you would like to get in touch with us or have any questions, please feel free to drop us a line using the following contact form:

Please note that our office hours are 9:00 AM to 6:00 PM (except Sundays). Our team will review your an email or a message and get back to you as soon as possible.